A very late reply, but..
Paul wrote:I don't think "long stretches of silence" is fair.
What you mean is that we haven't been active enough in your preferred arena for communication (the forums) and, as I've said, I'm going to try and be more active here, as well as unifying communication across everywhere.
We don't do support on the forums - it's not viable - we do it on email - support at mode 7 games dot com.
That isn't really my point, or at least not all of it. I noticed very little news coming from the developer for long stretches of time. Issues brought up by the community were generally left without official comment and I noticed very little in the way of 'official announcements' anywhere. The in-game welcome screen was extremely underutilized. It didn't feel like there was ever much in the way of a firm timeline. I may have simply not been looking in the right places, but my impression is I'm not alone there.
On an unrelated note, I am surprised you find email more viable for support than the forums; my guess would have been using the forums creates more of a search-able database, in theory cutting down on the number of repeated answers and allowing a certain amount of crowd sourcing of answers.
These are things that really hurt the game's appeal and for the most part should have been handled a long time ago.
That's quite an annoyingly presumptuous comment, to be honest. The impact of various issues is actually very difficult to rate, I wouldn't be so sure that you've got everything totally right! The attitude, "IF ONLY THEY DID X THING THEN EVERYTHING WOULD BE BETTER" isn't constructive - that's not how this process works. I'm only mentioning this because almost all of your points are really valid and interesting, but don't stray into that preachy territory because it makes communication difficult, and it makes you look like you're not framing an argument well.
Thought I would be honest about my feelings there - hope you don't mind; as I said, most of your post was very constructive.
I don't mind at all. I admit it was not especially constructive- I was expressing personal frustration at the lost potential- but I don't feel one offhand comment represents that much of a foray into 'preachy territory'.
I don't agree on the impact of issues being all that difficult to rate, mind you. Looking through various forums and reviews many of the same complaints keep reappearing, often accompanied with 'why I stopped playing'. If a large number of people (small sample size notwithstanding) are all complaining about the same issues that take months, or over a year in some cases, to get fixed, people are going to stop playing the game. When (or if) the issues do get fixed, they will have moved on. The impact of the launch, the 'new car smell' is lost. The issues I mentioned were the ones I noticed garnering the majority of complaint. I'm sorry it offended you that much, but I stand by my original comment.
I am glad you guys got FS on a Humble Bundle. I think that will go a long way towards getting in new blood.