SOLUTION: Game crashes shortly after startup

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Omroth
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SOLUTION: Game crashes shortly after startup

Postby Omroth » Fri May 27, 2011 12:40 pm

Please quickly load the game, play offline -> options -> check "disable menu backgrounds" and quit. This should now work without crashing when you restart.
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Omroth
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Joined: Sun Nov 07, 2004 7:07 pm

Re: SOLUTION: Game crashes shortly after startup

Postby Omroth » Fri May 27, 2011 7:03 pm

If you are unable to do this please download this file:

http://www.sendspace.com/file/gnwiqa

And place it in (program files x86/steam/steamapps/common) frozen synapse/common/preferneces/

Ian

Edit: Updated URL
Phokal
Posts: 1
Joined: Sat May 28, 2011 3:14 am

Re: SOLUTION: Game crashes shortly after startup

Postby Phokal » Sat May 28, 2011 3:16 am

Hey, Thanks.

This worked for me following the "quickly do this" steps. The link provided for the download does not seem to work (page not found.)

Any ideas on what factor causes this? Is it my graphics drivers or ATI cards? Think it'll be fixed in an upcoming patch?
Lokhe
Posts: 4
Joined: Fri May 27, 2011 12:50 pm

Re: SOLUTION: Game crashes shortly after startup

Postby Lokhe » Sun May 29, 2011 8:31 am

Hey,

Playing on OSX and the game is pretty unstable, it crashes every now and then, but most often when I start the integrated IRC client. Turning off the menu backgrounds doesn't fix it, so I'm wondering, does the file you linked to work for the OSX version as well?

Lokhe

EDIT: And ye, that link is sort of broken :p
voidlet
Posts: 1
Joined: Mon May 30, 2011 8:50 am

Re: SOLUTION: Game crashes shortly after startup

Postby voidlet » Mon May 30, 2011 9:06 am

Hi guys,

The above link doesn't work and the first hint to stop it crashing does not function (for me at least). Today I managed to spend five minutes on the tutorial before it began freezing every so often and then it froze completely, usually it freezes within a few seconds of starting up.

I sent a mail of to Steam support, although I am unsure if they can help either. Such a shame as they game looks great and I have had buggy games before but to get one that doesn't work straight out of the box is disappointing. Although the game may work for some people but I fail to see why my graphics card, for example, would cause a non beta game to crash. It should have been tested or buyers made aware of hardware issues, if that is the cause.

Some of my pc components are below.
Microsoft Windows 7
4GB Memory
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
ATI HD 5800 series
cbarker
Posts: 1
Joined: Mon May 30, 2011 12:18 pm

Re: SOLUTION: Game crashes shortly after startup

Postby cbarker » Mon May 30, 2011 12:38 pm

I'm having similar problems - at first the game would completely crash my PC every time it started up, so I had to do a hard reset each time. I then tried setting vsync to always on in the Catalyst Control Center and also disabled menu backgrounds in the game.

This did at least stop my PC from crashing completely when the game started, but now the game hangs for a long time after every 10 seconds or so of being responsive (I haven't actually been able to make it past the menus yet, so I can't say how the game itself behaves).

Here's my system:

Intel i5-2500k @ 3.3GHz
8GB RAM
Windows 7 Professional 64 bit
AMD Radeon HD 6900 Series (with up to date drivers)
markan
Posts: 2
Joined: Mon May 30, 2011 4:29 pm

Re: SOLUTION: Game crashes shortly after startup

Postby markan » Mon May 30, 2011 4:33 pm

I also get a crash every time I attempt to load the game. I found these entries in the concole.log file:

Loading compiled script common/gameScripts/common.cs.
Loading compiled script psychoff/gameScripts/helper.cs.
Loading compiled script common/gameScripts/audio.cs.
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/machineGun.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/shotgun.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/grenadeLaunch.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/rocketLaunch.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/sniper.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/explosion.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/grenadeBounce.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/bulletHuman.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/reload.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/shotgunReload.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/ricochet.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/whizz.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/victory.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/youHaveFailed.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/missionComplete.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/missionFailed.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/welcome.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/incomingCommunication.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/rankingUp.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/makeWaypoint.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/swish.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/unitSelect.ogg
Loading compiled script common/gameScripts/canvas.cs.
Loading compiled script common/gameScripts/cursor.cs.


All of the files in the gameScripts directory also end in .cs.dso which seems odd given the log entries. I just bought the game on Steam and have already uninstalled and re-installed it just in case :)

Any help would be appreciated.
Korzagg
Posts: 4
Joined: Sat May 28, 2011 10:11 pm

Re: SOLUTION: Game crashes shortly after startup

Postby Korzagg » Mon May 30, 2011 5:41 pm

@markan:
Those "file not exist: " entries also get noted on a working system (at least on mine), so don't think that's too much of a worry :)
Do you have the latest Gfx drivers? Chipset drivers? etc. (the normal support questions :P)
Info about your system probably would help the dev's in the troubleshooting (eg. OS, some hardware info, other stuff that might be relevant). :)
markan
Posts: 2
Joined: Mon May 30, 2011 4:29 pm

Re: SOLUTION: Game crashes shortly after startup

Postby markan » Tue May 31, 2011 9:07 am

My PC is Windows 7 Home Premium 64-bit with the latest Radeon 11.5 drivers. All drivers and the like should be pretty up to date.
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Mr_K
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Location: Guildford, UK
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Re: SOLUTION: Game crashes shortly after startup

Postby Mr_K » Mon Jun 06, 2011 9:51 am

Gooseheaded
Posts: 4
Joined: Mon Jun 06, 2011 9:04 am

Re: SOLUTION: Game crashes shortly after startup

Postby Gooseheaded » Mon Jun 06, 2011 10:12 am

Mr_K wrote:Updated download link:

http://www.sendspace.com/file/gnwiqa


Thanks for the link; sadly enough, the issue has not been resolved (on my end, at least!).
(( viewtopic.php?f=21&t=3024&p=11548#p11548 ))
Wondershare
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Joined: Sat Jan 14, 2012 1:24 pm
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Re: SOLUTION: Game crashes shortly after startup

Postby Wondershare » Fri Feb 03, 2012 7:29 am

my system restarted in middle of the game ,and i found very bad resolution ,how can i resolve it.

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