SOLUTION: Game crashes shortly after startup

[Omroth]

Please quickly load the game, play offline -> options -> check "disable menu backgrounds" and quit. This should now work without crashing when you restart.

[Omroth]

If you are unable to do this please download this file:

http://www.sendspace.com/file/gnwiqa

And place it in (program files x86/steam/steamapps/common) frozen synapse/common/preferneces/

Ian

Edit: Updated URL

[Phokal]

Hey, Thanks.

This worked for me following the "quickly do this" steps. The link provided for the download does not seem to work (page not found.)

Any ideas on what factor causes this? Is it my graphics drivers or ATI cards? Think it'll be fixed in an upcoming patch?

[Lokhe]

Hey,

Playing on OSX and the game is pretty unstable, it crashes every now and then, but most often when I start the integrated IRC client. Turning off the menu backgrounds doesn't fix it, so I'm wondering, does the file you linked to work for the OSX version as well?

Lokhe

EDIT: And ye, that link is sort of broken :p

[voidlet]

Hi guys,

The above link doesn't work and the first hint to stop it crashing does not function (for me at least). Today I managed to spend five minutes on the tutorial before it began freezing every so often and then it froze completely, usually it freezes within a few seconds of starting up.

I sent a mail of to Steam support, although I am unsure if they can help either. Such a shame as they game looks great and I have had buggy games before but to get one that doesn't work straight out of the box is disappointing. Although the game may work for some people but I fail to see why my graphics card, for example, would cause a non beta game to crash. It should have been tested or buyers made aware of hardware issues, if that is the cause.

Some of my pc components are below.
Microsoft Windows 7
4GB Memory
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
ATI HD 5800 series

[cbarker]

I'm having similar problems - at first the game would completely crash my PC every time it started up, so I had to do a hard reset each time. I then tried setting vsync to always on in the Catalyst Control Center and also disabled menu backgrounds in the game.

This did at least stop my PC from crashing completely when the game started, but now the game hangs for a long time after every 10 seconds or so of being responsive (I haven't actually been able to make it past the menus yet, so I can't say how the game itself behaves).

Here's my system:

Intel i5-2500k @ 3.3GHz
8GB RAM
Windows 7 Professional 64 bit
AMD Radeon HD 6900 Series (with up to date drivers)

[markan]

I also get a crash every time I attempt to load the game. I found these entries in the concole.log file:

Loading compiled script common/gameScripts/common.cs.
Loading compiled script psychoff/gameScripts/helper.cs.
Loading compiled script common/gameScripts/audio.cs.
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/machineGun.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/shotgun.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/grenadeLaunch.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/rocketLaunch.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/sniper.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/explosion.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/grenadeBounce.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/bulletHuman.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/reload.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/shotgunReload.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/ricochet.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file not exists: psychoff/data/sound/final/whizz.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/victory.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/youHaveFailed.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/missionComplete.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/missionFailed.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/welcome.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/incomingCommunication.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/rankingUp.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/makeWaypoint.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/swish.ogg
common/gameScripts/audio.cs (411): Unable to find function rror
file exists: psychoff/data/sound/final/unitSelect.ogg
Loading compiled script common/gameScripts/canvas.cs.
Loading compiled script common/gameScripts/cursor.cs.

All of the files in the gameScripts directory also end in .cs.dso which seems odd given the log entries. I just bought the game on Steam and have already uninstalled and re-installed it just in case

Any help would be appreciated.

[Korzagg]

@markan:
Those "file not exist: " entries also get noted on a working system (at least on mine), so don't think that's too much of a worry
Do you have the latest Gfx drivers? Chipset drivers? etc. (the normal support questions )
Info about your system probably would help the dev's in the troubleshooting (eg. OS, some hardware info, other stuff that might be relevant).

[markan]

My PC is Windows 7 Home Premium 64-bit with the latest Radeon 11.5 drivers. All drivers and the like should be pretty up to date.

[Mr_K]

Updated download link:

http://www.sendspace.com/file/gnwiqa

[Gooseheaded]

Updated download link:

http://www.sendspace.com/file/gnwiqa

Thanks for the link; sadly enough, the issue has not been resolved (on my end, at least!).
(( viewtopic.php?f=21&t=3024&p=11548#p11548 ))

[Wondershare]

my system restarted in middle of the game ,and i found very bad resolution ,how can i resolve it.