Crash when clicking on the Prime button

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feldspar
Posts: 6
Joined: Sun Jul 15, 2012 7:49 pm

Crash when clicking on the Prime button

Post by feldspar » Sun Jul 15, 2012 7:51 pm

It happens every time I click on the Prime button.

The game works properly the last time I played (couple of months ago — just bought the Red DLC today and give it another try)

Here's the console log: http://cl.ly/2Z1m0h0S3U0Z3h2x042E
Scorpion0x17
Posts: 508
Joined: Sun Oct 02, 2011 10:40 pm
Location: Cambridge

Re: Crash when clicking on the Prime button

Post by Scorpion0x17 » Sun Jul 15, 2012 11:10 pm

You running the Steam version?

If so, try verifying the install.

If not, try re-installing.

Might not help, but it's worth a try.
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feldspar
Posts: 6
Joined: Sun Jul 15, 2012 7:49 pm

Re: Crash when clicking on the Prime button

Post by feldspar » Tue Jul 17, 2012 12:01 am

Yes, it's the Steam version. I've tried to verify the install — no problem was found.

How do I back up my progress before reinstalling the game?
Scorpion0x17
Posts: 508
Joined: Sun Oct 02, 2011 10:40 pm
Location: Cambridge

Re: Crash when clicking on the Prime button

Post by Scorpion0x17 » Tue Jul 17, 2012 12:53 am

To back up singleplay campaign progress, copy the spSave*.* files from Program Files/Steam/steamapps/common/frozen synapse/psychoff/ to somewhere safe.

You don't need to backup anything for multiplayer - that's all held on the servers.
trolling [verb]:
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feldspar
Posts: 6
Joined: Sun Jul 15, 2012 7:49 pm

Re: Crash when clicking on the Prime button

Post by feldspar » Tue Jul 17, 2012 1:22 pm

I couldn't find any saved files under that directory.

The only folder there is named 'data', within which there's a 'sound' folder.
Scorpion0x17
Posts: 508
Joined: Sun Oct 02, 2011 10:40 pm
Location: Cambridge

Re: Crash when clicking on the Prime button

Post by Scorpion0x17 » Tue Jul 17, 2012 5:21 pm

Have you actually played any of the Single Player Campaign?
trolling [verb]:
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feldspar
Posts: 6
Joined: Sun Jul 15, 2012 7:49 pm

Re: Crash when clicking on the Prime button

Post by feldspar » Tue Jul 17, 2012 6:29 pm

Yeah, my last unlocked mission is Brightling core: Stop the charge.

I can resume the campaign just fine and give commands, but after clicking the Prime button, the game crashes at the end of the progress bar.
feldspar
Posts: 6
Joined: Sun Jul 15, 2012 7:49 pm

Re: Crash when clicking on the Prime button

Post by feldspar » Tue Jul 17, 2012 6:30 pm

By the way, the folder I'm looking at is: ~/Library/Application\ Support/Steam/SteamApps/common/frozen\ synapse/psychoff
Scorpion0x17
Posts: 508
Joined: Sun Oct 02, 2011 10:40 pm
Location: Cambridge

Re: Crash when clicking on the Prime button

Post by Scorpion0x17 » Tue Jul 17, 2012 6:51 pm

Ah, you on a mac?

I think the saved games are stored somewhere else on macs - try searching the forums for more info.

Otherwise, you might want to email support(at)mode7games(dot)com - they'll definitely be able to tell you where the files are I would think.
trolling [verb]:
Posting with the intention of provoking a reaction.
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